Delivery and shipping charge

Delivery methods and shipping charge

  • Shipping charges are different for regular purchase and one-time purchase.
Regular purchase
  • The first delivery: Parcel delivery service (Pouch: free of charge/ Bottle: shipping fee 500yen)
    The second delivery and thereafter: mail delivery service (Pouch: free of charge/ Bottle: shipping fee 500yen)
    • When three or more goods are shipped at one time, we will deliver them by parcel delivery service from the second delivery free of charge as well.
One-time purchase
  • Parcel delivery service (Pouch:380 yen will be charged. Currently, free of charge. Bottle: shipping fee 500yen)
  • We will ship the ordered goods after confirming the completion of the ordering procedure.
  • We only send our goods to addresses in Japan.
  • You cannot change the shipping address after the completion of shipping preparations.
  • If you cannot conduct the procedure for cash on delivery and refuse to receive the goods at your convenience, we will demand a shipping charge.
Points to note on delivery
  • We ask for your kind understanding if we cannot deliver the goods on your preferred date of delivery.
  • We may demand an additional shipping charge if the shipping address is in a remote island or a certain area. For details, inquire with us.

Mail delivery service

  • In mail delivery service, the envelope contained the ordered goods is dropped in your mailbox.
  • Because the envelope is dropped into your mailbox, you cannot use cash on delivery or designate the date and time of delivery.
  • The delivery may take about one week after the email that informs you of completion of shipping preparations. We ask for your kind understanding.
  • You can purchase up to two pieces of goods due to the size limitation of mail delivery service.
  • Some areas are not covered by the mail delivery service.
  • The cargo tracking system of Sagawa Express is not available for mail delivery service. Please make a call to the nearest sales office directly. (please let them know the tracking numbers shown in the shipping completion mail.)
Delivery date of regular purchase for mail delivery service
  • Delivery date is approximate. We ask for your kind understanding.
  • Please be advised that the content of this site may change without prior notice.