Return/Exchange

If you want to return/exchange

  • We cannot accept your request for exchange or return of goods in principle because of the nature of goods. We ask for your kind understanding.
  • We will accept your request for return if we are responsible for the reasons, such as delivery of wrong goods or damage during transportation. Please contact and inform us of the “order number,” “ordering person’s name,” and “reason for return” using the inquiry form within seven days of the arrival of the goods. After checking them, we will notify you of how to return the goods.

Inquiries about return/exchange

By phone

0120-415-128 0120-415-128

Inquiries are accepted from 9:00 a.m. to 5:30 p.m.
Except Sat., Sun., national holidays, and our non-business holidays

By email

Inquiry Form
  • Please be advised that the content of this site may change without prior notice.